1. scope

For all deliveries of Fangfrisch Wilcken / Teichert GbR | An der Untertrave 51 | 23552 Lübeck | shop@fangfrisch-luebeck.de | www.fangfrisch-luebeck.de to consumers (§ 13 BGB) these General Terms and Conditions (GTC) apply.

2nd contractor

The purchase contract is concluded with Fangfrisch Wilcken / Teichert GbR | An der Untertrave 51 | 23552 Lübeck | shop@fangfrisch-luebeck.de | www.fangfrisch-luebeck.de.
You can reach us for questions, complaints and claims at the phone number or by shop@fangfrisch-luebeck.de.

3. offer and conclusion of contract

3.1 The presentation of the services/products in the online store does not constitute a legally binding offer, but an invitation to order. Errors excepted.

3.2 By clicking the button “Order subject to payment” in the last step of the ordering process, you place a binding order for the services/products contained in the shopping cart. The purchase contract is concluded when we accept your order by confirmation immediately after receipt of your order. This order confirmation will be displayed on the website and sent by e-mail at the same time.

3.3 The contract shall be concluded exclusively in German.

4. revocation instruction

4.1. Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Fangfrisch Wilcken / Teichert GbR | An der Untertrave 51 | 23552 Lübeck | shop@fangfrisch-luebeck.de | www.fangfrisch-luebeck.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the enclosed sample revocation form for this purpose, but it is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

4.2. Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. We bear the cost of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functionality of the goods.

Cancellation policy created with the Trusted Shops legal text editor in cooperation with Wilde Beuger Solmecke Rechtsanwälte.

5. prices and shipping costs

The prices stated on the article pages include the statutory value added tax and other price components. The shipping costs listed at the time of the order apply. The voucher can be sent by e-mail and is available for the recipient to print out. Alternatively, the mailing can be done by mail via a lettershop provider. For this purpose, the customer data required for shipping (title, name, address) are transmitted for further processing.

6. voucher conditions and validity

a) The voucher can be redeemed only in the amount paid for the voucher and expressly not after the service specified on the voucher.

b) Using the payment method credit card, PayPal, Sofort, Giropay, a voucher is valid immediately after the order and redeemable on the same day.

c) The voucher is usually valid for 3 years. In the case of special offers or promotions, the validity may be limited. You will then find further information and the validity date on the voucher.

d) The Voucher Provider shall only redeem Vouchers that have been paid for in full.

e) A cash payment of the voucher value is generally not possible.

f) The voucher can be redeemed, subject to availability, for any service of the voucher provider.

g) The voucher can only be redeemed if it is presented to the voucher provider in digital or printed form on the day of redemption.

7. payment

7.1 Payment is made optionally by credit card, PayPal, Sofort, Giropay.

7.2 If you choose payment in advance, we will provide you with our bank details at the end of the order process and in the order confirmation by e-mail and will ship the goods after clear receipt of payment to our account.

7.3 You shall only be entitled to set-off if your counterclaims have been legally established by a court or are undisputed or have been acknowledged by us in writing.

7.4 You may only exercise a right of retention insofar as the claims result from the same contractual relationship.

8. data protection

The data of the customer will be requested, stored and used as customer data exclusively for the processing of the order. This is based on the relevant data protection provisions of the German Federal Data Protection Act (BDSG) and the German Teleservices Data Protection Act (TDDSG).

9. dispute resolution and consumer dispute resolution act

The European Commission provides a platform for online dispute resolution (OS), which you can find at http://ec.europa.eu/consumers/odr. We are not obligated or willing to participate in dispute resolution proceedings before a consumer arbitration board.

End of the General Terms and Conditions

Status July 2017